06/17/2011Provided by Citysearch -
Very bad experience...Brides beware! I reserved a block of rooms for wedding guests and was told there was a 2 night minimum. I agreed because I was led to believe this was a hotel-wide policy....Not so! Apparently, all other guests not under the ""group rate"" (which is $2 less per night than the AAA rate) could book one night. My guests called in and mentioned my wedding party; they asked if there was any way that they could have a one-night stay instead of 2. Instead of mentioning that if they didn't book through the group, they could book one night at a similar rate, they were told ""No, we can't do that."" Needless to say, later another friend did a test, they called to see what rate and minimum they would get if they didn't mention my wedding party. They were quoted a rate $2 more per night than my ""special group rate"" and were allowed to book for one night. When I called to complain, they didn't offer me an upgrade or provide any real means of making the situation right. When you're planning a wedding you consistently have to second guess prices and shop for vendors, I thought the hotel would be the easiest part, it's turned into a very difficult part.