I have visited this store a few times over the years and have always been treated well by the people that work here. They are well informed and eager to share their knowledge. I discovered the new MTG Kaladesh pre-release last Friday and decided to go down despite the fact I had not played MTG in 20 years. The staff and other players were kind and patient with my numerous questions. I have since gone back several times to "pick their brains" as I know nearly nothing about the game and wish to learn so I can play with my girlfriends kids who are into this game and I love the art work in this new set. I could not be more pleased with the service and selection available at this store. All the negative comments I have read from others is very confusing. I can only wonder what they may have done to cause the employees to treat them poorly if it even really happened. My experiences could not be more different from theirs.