I have visited this store a few times over the years and have always been treated well by the people that work here. They are well informed and eager to share their knowledge. I discovered the new MTG Kaladesh pre-release last Friday and decided to go down despite the fact I had not played MTG in 20 years. The staff and other players were kind and patient with my numerous questions. I have since gone back several times to "pick their brains" as I know nearly nothing about the game and wish to learn so I can play with my girlfriends kids who are into this game and I love the art work in this new set. I could not be more pleased with the service and selection available at this store. All the negative comments I have read from others is very confusing. I can only wonder what they may have done to cause the employees to treat them poorly if it even really happened. My experiences could not be more different from theirs.
I needed to get a same-day flower delivery to my aunt but it was rather late in the day (almost 2:00 p.m.). I live in Europe and I didn't know any local florists in the Fox Cities. I chose Charles the Florist based solely on the fact that they could get the delivery out that same day. So I placed an order on their website. I couldn't be more pleased with their prompt service and quality flowers. My aunt emailed me to say, "I have never seen such beautiful pink roses and white lilies. They are two of my favorite flowers. I set the arrangement on my coffee table in the living room so I can admire it often. The wonderful fragrance fills the room." In my experience, this florist is top notch and I wouldn't hesitate to use them again for flower delivery.
I live in Chicago, but a close friend of mine was admitted to the ICU at St. Elizabeth's in Appleton suddenly. It was Valentine's weekend and I was having a hard time finding someone who could quickly, (as in "same day"), deliver a food basket to the ICU waiting room for her family who were all there to support her. Charles the Florist went out that day, bought supplies to make the food basket and delivered it that afternoon. I received an email from the recipients who said that the basket what amazing and was being enjoyed by all. Thank you, Charles the Florist, for helping me bless my friends in this way. I highly recommend this florist. Their customer service is outstanding. They went way above and beyond.
I've been a customer for around 20 years, first in their Fond du lac store, and later at the Appleton store. I don't go in often, maybe once every other month, but the staff here recognize me and pull my orders and have them ready by the time I come to the registers. I've purchased both Comics and Gaming items from them, and find the selection to be good and the staff to be super helpful. I don't understand the negative reviews, I suspect the problem is more likely with the poster of those reviews than it is with the merchant, at least from what I've seen during my visits.
I must give the credit where the credit is due. In summary - I had a dear friend pass away unexpectedly a short while ago. While grieving, I had let the ordering of a floral arrangement for the memorial slip through the cracks. The same day and within hours of the service, they guided me through a range of options, and delivered my selection to the venue. At a fair price, they'd proven themselves to be very helpful and delivered the product... a quality one at that. That's solid business 101. Thank you guys.
Well if you are looking for flowers know that all the places you go if you ask for tulips they try to steer you clear of them. But Charles the Florist was willing to do them for me and it turned out great! But it also helped that we had unseasonable cold spring. But the tulips held for pictures and looked still great a week later.
It doesn't matter when I go in or who I speak to, every single employee I have talked to has been extremely friendly and helpful. If they don't know what I am looking for, they are able to get the person who can help me. Always able to quickly order parts in if they happen to be out of stock.
Janet was awesome! From the very beginning, she was super helpful and nice. She really helped us figure out what we wanted. She also understood that we didn't have an unlimited budget to work with. Best of all, our flowers were absolutely beautiful!
I received flowers from Charles on Mothers Day! They were beautiful. Not just your everyday arrangement. My flowers came in really nice vase, and are bright and colorful. They still look brand new! I will definetely use them when I send flowers.
This store is great, I usually don't write reviews but most stores don't offer customer service like they do. Good old fashion customer customer service. WON MY BUSINESS OVER.