I've been a customer for around 20 years, first in their Fond du lac store, and later at the Appleton store. I don't go in often, maybe once every other month, but the staff here recognize me and pull my orders and have them ready by the time I come to the registers. I've purchased both Comics and Gaming items from them, and find the selection to be good and the staff to be super helpful. I don't understand the negative reviews, I suspect the problem is more likely with the poster of those reviews than it is with the merchant, at least from what I've seen during my visits.
720 N Casaloma DrAppleton, WI 54913
From Business: Creativity starts with Jo-Ann! With the largest selection of fabrics and the best choices in crafts all under one roof, Jo-Ann leads the way in DIY self-expression.…
It doesn't matter when I go in or who I speak to, every single employee I have talked to has been extremely friendly and helpful. If they don't know what I am looking for, they are able to get the person who can help me. Always able to quickly order parts in if they happen to be out of stock.
This store is great, I usually don't write reviews but most stores don't offer customer service like they do. Good old fashion customer customer service. WON MY BUSINESS OVER.