The drilling & pumping team are first rate and are definitely 5 star but the office staff leave a lot to be desired. I was told time frames and the various steps that would be completed but that did not happen. I was told to expect the inspector on Wednesday and to leave our gates open for him. Honest John's office lady who sets up appointments and takes payment knew the inspector would NOT be at our home until Thursday but did not notify us of the change. We waited all day canceling our plans for the day to be home. When I called the office at 3:30pm I was told they don't notify the homeowner of changes. I even spoke to her Supervisor who had the attitude and tone of "Oh well". Customer service in their office does not seem a priority but I did make the mistake of paying in advance. Perhaps if I hadn't their customer service/care would have been better. The company would have been a 5 star until their lack of customer service and respect for their clients time was revealed.
17496 Turner RdVictorville, CA 92394
From Business: BURNS SEPTIC ROTARY ROOTER SERVICE HAS BEEN SERVING THE ENTIRE HIGH DESERT SINCE 1969. WE ARE THE COMPLETE SEPTIC COMPANY. WE ARE YOUR SEPTIC TANK SPECIALISTS. WE O…
10408 10th AveHesperia, CA 92345
From Business: When you are having septic tank problems, count on Mineo Brothers Septic Service in Hesperia, California. Our company offers reliable and prompt commercial, industr…
Excellent service and knowledgeable technicians. Turned a very bad situation into a very pleasant one. Fast service at the best price. You cant even tell where he dug up the two tanks in the front yard. Matthew is also a certified plumber and he was able to snake my line without me having to call another company out to do that. It had been 20 years since the last time my septic was pumped and it was bad. He didn't charge me any unnecessary fees or tell me I needed work done that I didn't actually need. Hard worker who knew what he was doing. I highly recommend this company above all others. I am even personal friends with the owner of Burns Septic and I still choose A&A Abel's Septic as first choice.
Great prompt service. Could have charged us a lot more . We were selling house and needed certification fast. Septic system had not worked well for 29 years. they found problem and gave us certification for much less than we anticipated. Would (and have) recommended them to others.