This was one of the worst cust...
This was one of the worst customer service experiences I have ever had! They gave me a quote of $22 and then when the appointment was complete they charged me $195 for a simple travel letter for my pet. When I originally received the quote, I stated that I would need a travel letter for El Salvador. The clerk at the counter told me it would be $22 so I scheduled the appointment. 3 weeks later when I showed up for the appointment and got ready to leave, I was told it was $195. I spoke to the customer service manager and she said sorry, but there was nothing she could do and admitted that there was a communication error and her clerk made a mistake. Regardless of the fact it was their error, that is what I owe and they will not honor the original quote. She stated that San Salvador, El Salvador sounds like a city in the US,( you know like San Francisco), and her clerk must have been confused and thought it was in the US, and gave me a domestic quote. Believe it or not she actually said that!!!
So for all you loyal Americans, El Salvador is now the 51st State in the USA! God Bless America and the high school that graduated the clerk that works the desk at the Pet Care Center of Apopka! Hopefully Pet Care Center of Apopka will use my money to buy a map of the world for their office!
My husband is a Veteran and a US Government Contractor, I am a Federal Employee on assignment abroad. Please do not use this business! I am proud to serve and protect the US. This business does not support those that serve and protect our great nation!