We've used Sears Appliance Repair services for the last 5 years, since having them replace our dead home AC system a few years ago, and (more recently), replacing the aging furnace in our home as well. We purchased 5-year Master Protection Agreements for each unit, and are thankful that we did, as we had a lot of trouble at first with the new AC system losing refrigerant for a while, at least until one of the Sears technicians finally located the source of the leak and got it repaired for good. (Seems the new condenser unit came to us from the factory with a defective valve). We also just had our first annual Sears complimentary furnace check-up and free filter replacement just last week. The bottom line here is that every Sears technician that has come out has been great, but two of them REALLY stood out, as going "above-and-beyond" on every service visit! We could not recommend Sears Service any higher! Our experience with their customer service desk has been just as great!
Repairman was running behind but that was ok with me. I still had shopping to do. Came in and explain how I can maintain the life of my dryer and was out in a half hour. Sears is my store for shopping for appliances and servicing of them!
the guys who fix my range he is great give him 5 star. but the scheduling for appointment it suck give the 1 star I have to wait almost two months cause the first one tech got sick and they don't bother to call us.