I went to this Burger King on afternoon and when I got to the drive through window I was told my total. I handed the lady the money and my cell phone rung. I had a earpiece so I clicked it to answer. I had a bit of a wait for my order and when she returned she handed me my bag and then my drink but no change. So I sat and waited for her to return. Finally she returned and I told her she didn't give me my change. She laughed and said "oh I put it in your bag". I looked at her like she was an idiot and asked why would she do that? She said I saw you were talking on your phone. I have no idea why she thought that made sense. Just like she handed me my drink and bag she could have handed me my change. I asked her if her manager was there and she said yes. I was on my way to drop the food off to my friend so I called inside to complain.The manager was nasty and rude and told me that their fries aren't that greasy so the money should be fine. I cussed him up one wall and down the other. I am so sick of subpar customer service. If I come there and hand her the money in her hand she should give the same respect. Or are they saying they want customers to start handing them money in bags? Utterly ridiculous!
I usually don't experience problems at Wendy's but there was one bad experience. My mom and I went to the drive through window and after getting our order I noticed that we didn't get a reciept. I told this to the openly gay white male and he said "our reciept machine isn't working" so I pointed out the sign that says if you don't get a reciept the meal is free. He said yeah that's usually true but the machine isn't working. I told him if that was the case the sign needed to be removed or covered. He started ranting and raving saying "i'm not doing that - that's ghetto". I said "oh ok since you want to change the rules- I'll just get your name and take it up with your supervisor. He stated "he's not here, I'm the manager today". I got his name and a good look so I could describe him and went home and called Wendy's corporate office. Now they were very nice and not only offered apologies but also sent me free coupons! The next time i went there the guy wasn't there and I was told he was fired for stealing which they found out about from too many customer complaints about reciepts not being given out.
The first time I went here it was intimidating. The line is so quick moving you feel out of place if you don't know what you're doing. I always get the crunchy tacos with steak and guacamole. $9 for three tacos in this recession is ridiculous but oh so worth it. The steak is marinated, the guacamole is tangy. Delicious! The workers in this location are always nice and friendly. Especially the cashier - I highly recommend this place and be sure to tip them for being genuinely nice- now that's a welcome change from other fast food places!!