While I usually rent only with enterprise this location is a scam and a bunch of liars. Now this branch is acting like the other cheaper rental companies: Thrifty, Budget, Dollar.
Upon renting my car I pointed out a long white surface scratch to the 'assistant manager'. He did not document it because it was surface and it rubbed right off with the soap and water from the freshly washed car. When done with our rental we had to drop off the car outside of operating hours and later that day I received call and enterprise wants to charge me nearly $500 for this scratch.
Enterprise does not have have any records on site for prior renters which I assured them would document this scratch. They did not pull prior records for this vehicle from their system.
I'm HUGELY disappointed in this location. I spoke with the manager who called me back, but basically said "uh, we have no records on site for this vehicle as they are all sent to corporate so I can't tell you if the scratch was on the vehicle when you rented the car."
I asked them for my final contract and they don't have that either.
Now this location is taking up my time, energy and money. Do not rent from them.
Satisfactorily resolved. A bit frustrating to go through the experience but I received a really nice call from the regional manager who agreed with us that the damage was from a prior rental. Though it took three weeks they were able to find the damage on previous reports. They also refunded my rental fee for the two days I had the car $77. I'll still rent with enterprise, but not this location.
I've upgraded my stars from 1 to 3, because I'm still not pleased the damage was not noted on our check in sheet and that the assistant manager did not remember us pointing out the damage two days later.