Oh my god do these guys suck. I had a reservation to get a hitch installed. They reserved the wrong hitch (I needed one with a 2" receiver and they marked down a Class II hitch with a 1.25" receiver). When I called to correct, they said they didn't have any of the correct ones in stock (even though they had quoted us for the 2" one originally) and said I could pay an extra $80 to get one shipped in 2-3 days. We couldn't wait longer because of our upcoming trip. I ended up talking to someone at U-haul customer service who claimed to find the hitch I needed at the Taylor, MI store and set up an appointment for the next day. An hour before my appointment at Taylor, I got a call letting me know that they had installed the last hitch on someone else's vehicle at 10am that day and that I could get one shipped for $80... etc. I called the regional office and got the same story--now claiming that NO U-Haul facilities within an hour drive of Ann Arbor had a Class III hitch in stock (but I could pay $80 for expedited shipping).
I just scheduled an appointment to have Bamco Mobile Hitch come to my house tomorrow to install the hitch. It's $50 more than U-Haul's quote ($250 instead of $200) but oh-so-worth it. Check my review of Bamco in a few days to see if they actually came through. Regardless, I'm not going back to U-Haul.