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Howard Cooper Import Center

Business Details

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Brands:
lincoln
Neighborhood:
South Ann Arbor
Categories:
Used Car Dealers, New Car Dealers, Auto Repair & Service

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Updated: 6/11/2015

Posted: 2/15/2011

Overall
Customer Dissatisfaction!!!

This dealerships service department is like going to the doctor; you better have an appointment, tons of $$$$$, and tons of time!!

They offer no loaners or discounts on rentals! They have No Problem holding on to your vehicle for a WEEK or more while you are at their mercy and the mercy of rental companies! They should be Out Of Business!! No concern at all for the working man/woman's time or money!!

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Updated: 6/11/2015

Posted: 8/21/2009

Overall
You can get out of my office now . . . .

We had a very unpleasant and unprofessional experience with Howard Cooper Honda when trying to buy a new Accord. My partner had carefully negotiated a deal over a week based on the cash for clunker program. We called the evening before to make sure that Howard Cooper was still participating in the program. We were assured by the sales representative that they were. We arrived shortly after they opened the following day. Half way through reviewing the details of the agreed sale, the representative casually stated that they were no longer participating in the clunker program. I explained that we had already reached an agreement and were specifically assured the evening before that the deal was still valid. I practice contract law and know when an agent binds his principal. The rep repeatedly stated the manager would not budge regardless of what understanding we had made before. I asked to speak to the manager and was repeatedly refused. After insisting, we finally saw the manager who was curt, rude and unprofessional. He seemed entirely "put upon" to actually have to deal with a customer. After explaining our position for less than a few minutes, he simply stated that he did not care what his sales reps had said and that they had no authority to bind him or change dealer policy - a position that is questionable at best in general, and on these facts is simply wrong. After that he announced that "we could leave his office now." I was shocked. We were being polite but persistent and focusing on the specific statements of what we had been told over the past week. He stated again that "we could leave his office now." We did leave and we will not be going back. We had previously purchased an Accord from Howard Cooper and done all of our servicing there. We drove directly to Fischer Honda in Ypsilanti. They immediately honored the price quote and terms that we had negotiated at Howard Cooper. They processed our cash for clunker claim. Within 90 minutes we had bought our new car in a pleasant environment. The atmosphere could not have been more different. Fischer was relaxed and polite with a gender and ethnically mixed sales force. Howard Cooper was stiff, rude and pretentious. Their sale's force is predominately older white men who do not make any one feel at ease. Maybe they just had a bad day. Maybe they don't like dealing with gay buyers or interracial couples. Whatever it is, they will not be getting any more of my business

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Posted: 10/1/2007

Overall
Awesome dealership!

Absolutely the nicest place to buy a car in Ann Arbor. Courteous staff, courteous salespeople-and the service department is fantastic too. I bought my first car there-and recently, I regretted not buying my latest car there, because the dealership I did buy from falsified a warranty offer. Never again! I will be back at Howard Cooper as soon as this car is off my hands.

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Howard Cooper Import Center

2676 S State StAnn ArborMI 48104

(734) 761-3200

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Howard Cooper Import Center

2676 S State StAnn ArborMI 48104

(734) 761-3200

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