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I was getting some items monogrammed for my girlfriends as a Mother's Day gift. I called before I placed my order and was assured they would be back in time. My husband stopped to pick them up for me on Friday afternoon (before Mothers Day), and my items were, in fact, not done and was told they will not be done until the following week. They did offer for me to come pick up my items and I could take them somewhere else, but considering it was 4:00 on a Friday afternoon, I'm sure no where else can get my items done in an hour. WHAT A LET DOWN. This is the first and last time I will ever use this company......Wonder if it ever crossed their minds that common courtesy would have been to call their customers to let them know they couldn't follow thru on their promise to have the items finished. That's the least they could have done....