I recently received a $200 gift card for this salon and day spa. Normally I would just go get a massage and a facial, but, I wanted to get some lowlights and highlights foiled into my hair. IT was going to cost about 50% more than the salon I normally go to, but, I had a gift card and it was a "grand salon" after all. I just wanted to look great with minimal damage like my regular salon does it. I realized that someone was wrong right away. There was a bit of a language barrier and the "master stylist" didn't seem to understand what I wanted. In fact I expected a foil and she just painted on the product with with a brush directly to my hair. It didn't take in places and she kept reapplying it to the same spot. It actually burned right off in places. When it was all said and done my hair was BRIGHT yellow. I wanted a sandy color like it was already but, with low lights of a darker color (which btw I never got even after spending the entire $200) . The owner showed up and said it was a very good "bleach out" which wasn't even what I asked for. So she said it needed a toner (which of course was an extra $35. just to get it to the same color I had when I walked in. :( At the end I said how much and she said $175. she left enough on my card so I could leave the remainder to my "stylist" which I did.. I always tip, even though it was obvious that I wasn't happy and they shouldn't have even charged me. It truly was a terrible experience right from the time I entered the salon. She didn't seem to want to do my lowlights and NEVER DID. I will never recommend this place. I really expected more based on my past experiences at other day spas all over the world. Opulence Grand Salon was by FAR the worst day spa I've ever been to.