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Big O's Automotive

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Business Details



in Business

Locally Owned & Operated Since 1977, Voted Best Automotive Repair 2009, 2010, 2011, and 2012, Servicing Your Foreign And Domestic Cars!
BBB Rating:
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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Regular Hours

General Info:
SINCE 1977. Over 35 years supporting the local community
Air Conditioning;Block Heaters;Carburetion;Clutches;Computer Brake Service;Computer Engine Tune-Up;Computer Tire Balancing;Computerized Alignments;CV Joint & Axle;Differential ;Electrical;Exhaust / Mufflers;Flywheel Resurfacing;Fuel Injection Servicing;Lube, Oil Filters;Parts In Stock;Shocks & Struts;Towing Available;Transmissions;Winterization
Payment method:
amex, master card, visa, discover, cash, check
Anchorage, AK
Alaska Industrial, Mountain View
Seniors & Military Discounts, Angies List, Providence Hospital and Student Discounts

BBB Member

Anchorage Daily News Best Of Alaska Awards 2009, 10, 11 & 12

Auto Repair & Service, Brake Repair, Auto Oil & Lube
Other Information:

Parking: Street

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Took my 10 year old, mechanically neglected car into Big O's on a Monday. I complained that the wiper didn't work it needed a tune up. They told me nothing was wrong with it; they just did an oil change and added fluids.

To fix the wiper, they quoted me $950 to fix the Control Module under the center shift console. When I picked it up, they again said that there was nothing wrong with it, no vibration at all. The guy helping me (manager?) confirmed that they took it for a test drive and found nothing wrong....So they charged me $198.25 for an oil change and fluid check!

Two days later, the check engine light came on. Knowing better, I did NOT take it to Big O's. I took it to a REAL mechanic, and complained of exactly the same things.

Here’s what the REAL mechanic identified, that I kinda knew about but didn’t think were a problem or that it could be fixed. Again, Big O’s didn’t notice ANY OF THIS.
Brakes were shot (the brakes pulsated like crazy!)
It was leaking in a couple places (my driveway looks terrible)
Serpentine belt was squeaking
It had trouble shifting gears
Fuel filter was bad

Here’s what they fixed:

The wiper was a FUSE ($20! Remember, Big O’s quoted me $950!)
Spark plugs
Oil change
O2 sensor
Tune up
Brakes & Rotors
Identified the leaks (engine and transmission)
Changed belt
Replaced the crankshaft seal
Flushed the rear differential twice (it was ORIGINAL, 10-year-old fluid and had metal shavings in it)
Replaced the transaxle fluid

My car runs like a top now. There’s a mechanic near Old Seward and Huffman that works out of a gas station. That’s the place to go.

A mechanic is supposed to diagnose and fix problems. Big O’s did neither. They charged me $198.25 for an oil change and fluid check that I could have got at Jiffy Lube for $50.

Oh. And when i called the manager today, he said "well, we didn't do anything to it" .... that was my point! And he said that, yes, it was a fuse, but the $950 part would "go out eventually."



I doubt a shop could be more honest or professional. They fixed my 4WD on my truck for far less than I expected.


The best auto repair shop arou...

The best auto repair shop around! All the mechanics are highly trained. Everyone is nice and very trustworthy! I have used this shop for 10+ years and I wont go anywhere else!



This place is the only place I will take my car. I was broken down on the road they got a tow truck to me right away. They took my extended warranty I didnt have to do anything. They were fast with quality work.


Jacob McCamily

This is the only shop I will take my vehicle. They are trustworthy people who are not out to just make a buck. They have always gave me honest information. At first before i got to know this company I use to shop around and have found every time that they were the cheapest. In one occasion they saved me 1000 on a repair that a different shop told me had to be done When actually it was not the problem. Go in there once and you will never go anywhere else again.

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Big O's Automotive

2401 E 4th AveAnchorageAK 99501

(907) 272-5461

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