This was the 1st and last time I will shop there. We wanted 2 memorial stones but had only 1 in the store so were told that they could order it. It would be available to pick up in 2-3 days, no longer than a week. A week passed. We were advised it was not in yet. Another week passed. Was told it has not been ordered yet. Wiith Mother's Day approaching, they've been busy. Another week passed. The manager said they haven't ordered it as the company changed the order process and they needed X amount before they could place the order. Then he said they're having trouble with the company. Should have it in another week. This was very disturbing as it was for my sisters funeral. Excuse after Excuse. We finally cancelled the order after a month. Funny, how they took our money for the 2 items, and prepaid the 3rd one that had to get order but they couldn't deliver the promise! They are not trust worthy. They didn't even offer a discount.