Romano's Macaroni Grill

I was extremely disappointed both in the meal and in the service at this particular location. The food was served too quickly and it was served luke warm. In addition, I requested a pasta dish without mushrooms. My meal was served luke warm and WITH lots of mushrooms. We notified our waiter (who was not easily accessible) explaining that both dishes were only luke warm and mine had been requested without mushrooms. My waiter said the chef "would pull out the mushooms" which appalled me as I thought my meal would be re-made. A few minutes later, the waiter dropped our dishes on the table and took off. My meal was exactly the same as I had returned it both times. We once again flagged down the waiter and I asked to see a menu so I could order something else. By now, my date's meal was cold. My biggest issue was that the Manager never came to check on us, and the waiter never apologized. As we received our check, the waiter did offer to comp me a glass of wine to go, which I turned down. Previous to this bad experience, I had always enjoyed the other locations I had dined at. This, unfortunately, will probably keep me away from all Romano Macaroni Grills.

The servers were friendly and the food tasty...but the roaches crawling on the walls creeped me out. It's a lot harder to eat when you are pretty sure what the kitchen must look like!