Backyard Burgers

we went through the drive threw , there was a car in front of us at the window, as we waited all of a sudden seemingly out of nowhere was a large woman in my car window saying . that'll be 18.75. She scared the hell out of me. My sister was digging in her purse getting the money while the employee waited outside my car window and I saw that she had come out of the side door of the building. She was kind of pacing while waiting and finally my sister got out a $20 and I handed it to the employee, she took it , stepped back, and went "ugh" kind of loudly. I guess she had not liked waiting for us to get the money out , we did not like having someone jump out a side door at us demanding money, it was very strange and it frightened me when it happened. We did not the attitude either, so when we got to the window a different employee handed me the drinks , but my sister was saying she would not eat the food after the strange ordeal , and what we saw of the kitchen through the door was not pretty either. I said really I would just like the money back. She told me wait a minute, and she went and came back with the woman that had jumped out the door at us, she asked what she could do for us and I told her that I just wanted my money back. She asked if I would tell her why and I said "no". I thought if this was the one in charge it was a waist of time and breath to even try and explain it. I did not eat the food here, I would not eat the food here, and if I were the owner I would wonder why they are collecting money from the side door!