After buying a used car from Import Auto Brokers and it needing a new engine less than 60 days later. Carland Service Center came to the rescue! Fisher is the BEST! He actually found out the root of the problem, then went the extra step and showed me the problems and explain them in terms I could understand them in. In addition, he did not go straight to the most expensive fix, which you have no idea how much I appreciate that since I had just bought and really did not have the money for the repairs. When I met him I told him I just needed him to be an honest guy, and that he was! I am extremely grateful that he helped this VERY BROKE Solider out! I just want you to know do not lose him because I might have to follow him where every he goes! Therefore, this brings me to an EXCELLENT score for the repair! The customer service level of Kristen is off the charts!!! She even came in on her day off when my other car broke down to get me set up with a loaner car. I am extremely grateful for her going above and beyond the call of duty and always keeping me informed! I am a recruiter and would gladly put her to work at any of my clients due to her diligent and EXCELLENT customer service! I honestly feel she deserves a promotion! THIS IS THE PLACE TO TAKE YOUR CAR!
One of the best customer service experiences I've had, period. I live just over four hours away from Alpharetta and the folks at Nalley Volkswagen were patient and courteous with me every single step of the way. Special thanks to Mr. Clarence Cheung and Mr. Wesley Mclarty, who made themselves available to me despite my hectic flight schedule through both email and phone correspondence over the course of several weeks to field my never ending line of questions expediently. Special thanks also to Mr. Mike Quigley for assisting throughout the financial process of securing my car. These three gentlemen, coupled with others from the departments I visited made me not just feel like a customer in a line, but as a friend. They took the time necessary to hear out my concerns and ideas and gave advice accordingly while being very cordial and sharing some of their own experiences. The pleasant environment and humble correspondence has earned my business the next time I'm in the market without question. In what can sometimes be a hectic vehicle purchasing process, somehow Nalley Volkswagen has found a way to make it enjoyable.
Three cheers for Nalley Volkswagen, Aaron H., and all of the fine folks on staff at Nalley in Alpharetta!! I couldn't be any more thrilled with the level of service I receive EVERY time I call or visit this incredible dealership where i purchased and service my 2013 Volkswagen Jetta. Each and every person I've had the pleasure of dealing with is delightful and my wonderful service rep, Aaron H., is at the top of that list! Thank you Nalley and thank you Aaron for always going above and beyond to make my experience an outstanding one- kudos to you all!!