Hi Andrea T, my name is Theresa, salon manager. I would like to thank you for giving us your review. I also would like if you could please contact me at firstname.lastname@example.org so i could ask you some questions. These question will help us with our customer services for our future clients. I also tried to find you in our appointment book to find out who did your service but i couldn't. It would be so great if I knew about this while you were still in the salon so we could fix it right away. Anyway, as a salon manager, It is my job to make sure our customers are happy with their service and by knowing who did your service would help us accomplish that. I thank you for your time and i will wait for your email.