I plan on taking advantage of the weekend special rates for at least 3 times a month until January 2015. I went to pick up a vehicle on 9/26 and I was given a different price then what I agreed too when I placed the reservation. I asked why, and Hector told me that he included in Enterprise's insurance without asking me if I wanted it. The price was a $60 difference and I did not appreciate him added this on without my consent. If I did not inquire about the rate, I would have been charged more. Then when we went to inspect the vehicle, Hector told me there was a half a tank of gas in the car, when I drove the car away, I noticed that there was a quarter tank of gas. I called and told him what was in the gas tank and he changed it, but seemed annoyed that I caught him twice trying to over charge me. With this experience, I plan on using the Enterprise location on Airport road for now on.
Not only were they very friendly and helpful but I needed to change my pick up time and it wasn't a problem. The car they had originally reserved was recalled so they gave me a free upgrade. Super awesome
The customer was amazing, after I upgraded I was upgraded by enterprise rental once more for free, my ride was a brand new 2016 Impala and fit the occasion perfectly my graduation and birthday