My appointment was set for 12:00, but I had to ask them to bump back my appt until 12:30. They were very accomodating and gladly obliged. When I got there at 12:30 they took me right away- I didn't even sit down. Kassy was my hairdresser. She kept asking insightful questions to find out exactly what I wanted as far as color and haircut style. She took preventative measures to make sure my highlights did not turn out orange or brassy. Very knowledgeable staff- they worked as a team. GREAT overall experience I would highly recommend!