I bought a washer and dryer set there last weekend and had a great experience. I got the whole set at 60%. Brand new set, just had a minor scratch. The salesman, Daniel, was so helpful. He knew so much about the set that he could answer all my questions. Daniel even took the time to examine the washer and dryer for any marks and pointed them out to me. I plan on going to back to the Sears outlet to buy a new oven also. I will be looking for Daniel when I return.