Stop N Lock Self Storage
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I've stored at the Ann Arbor location for a few years now and ever since Kathy took over I've had a great experience. She's very professional and the one time I had a problem she took care of it immediately. I'm not sure what Brian W. is talking about, but when my friends need storage I tell them to go see Kathy.
I’ve rented from the Ann Arbor location for sixteen months and had an emergency today due to having my wallet stolen. I live over fifty miles away from the Ann Arbor location but drove during the winter storm because of the urgency to protect my identity and money and search for some documentation I could use to begin replacing all of my I.D.s and bank cards. When I attempted to open my storage unit the door was jammed and would not slide open. I went to the office and saw the office is closed on Sundays. I decided to knock on the door just in case someone might be able to help me open my unit’s door. A man opened the door and I explained to him the situation and was offered a cold and unconcerned response. He told me the office was closed and I’d have to come back on Monday. I left to drive back home without receiving access to the storage unit that I have paid for. The snow storm is expected to get worse so I likely will not be able to drive back to the Ann Arbor location Monday further delaying my ability to protect my identity and money. While your employee was under no obligation to be a helpful person his response and lack of willingness to be flexible and help me get access to my unit due to equipment problems during such a difficult situation leaves me wanting to end my relationship with Stop-N-Lock Storage at the end of the current rental month. Additionally, the rental fee should include the ability to get access to my unit while the gates are open. I understand sometimes equipment doesn’t work as we expect yet a little flexibility in an emergency would help go a long way in letting your customers know they matter to Stop-N-Lock.
Thank you for your time,