I don't know much about computers but I get mad when the darn thing doesn't work. I called them up and they said it was a burned out power supply. I dropped it off and they had it done in less than 2 hours. They only charged $20 for labor and were real nice. I'm a computer dummy, they could of told me anything and charged me big bucks but did not. I took my computer into the Geek Squad once and did not see it for 3 weeks and cost me $175 for a similar thing
The workers are very Knowledgeable and are willing to help out with any questions. I had my laptop screen replaced and they were ½ of what other quotes I received. After they fixed it, I came back twice with questions and they showed me a few tricks on my laptop.