I called AA Appliances Repair Services, Inc. on Monday, June 2, 2008 to see if they could come out to fix my washer that just stopped after it filled up. A service person came out that day around 12:45 p. m. and worked on the machine until around 2:45 p. m. Told me that the machine needed a timer and that he would order the part and call me back that evening to let me know how much it would cost. Their Service fee was $49.95. I did not get a call back that evening so I called Tuesday, June 3, 2008 and they requested my address and then told me that the technician would give me a call. No call, so I called that evening and was told that he was on a job and they would let me know. No call. I called Wednesday, with the same information and told the same thing. Called today Friday, June 6, 2008 and was told that the part is on back ordere and maybe they will get it tomorrow. Now here I am another weekend stuck with a washer full of water on a maybe. Why did I have to keep calling, maybe they did not order the part, maybe they do not know what is wrong with it, maybe I should call someone else. A whole week? No one from the business called to keep me abreast, and to be quite honest I am begining to wonder if they actually order the part or do they know what is wrong with the machine. If it gets fixed I will let you know and recommend the company, if it does not get fix I will be back to let you know. So right about now I am PhylnBAD.
As Promised. Monday, June 9, 2008 has come and gone and I still have not heard from them. Why? I found out that he changed all the wires and now the dryer is not working. I spent $49.95 for the repair man (M.S.) to mess up my dryer. Today is Friday, June13, 2008, and I ended up having a SEARS repair person come out and quess what? He fixed both the washer and dryer. BEWARE: DO NOT USE AA APPLIANCES REPAIR SERVICES, INC , 8406 Credos Ct., Suite 103, Alexandria, VA 22309 They even use four (4) different telephone numbers: 301-850-2445,
703-350-4115, 703-778-3370, and 410-774-4438 so do not be fooled by the telephone numbers.
I WOULD NOT RECOMMEND THIS BUSINESS. As a matter of fact I am going to file a report with the BETTER BUSINESS BUREAU.