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A A Appliances Repair Svc Inc

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Business Details

Hours:

Regular Hours

Extra Phones:

Phone: (703) 791-1186

Phone: (301) 850-1394

Phone: (703) 778-3370

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AKA:

Appliance Repair Experts

A A Appliances Repair Services

Appliance Repair Experts Inc

A A Appliances Repair Services Inc

Categories:
Air Conditioning Contractors & Systems, Major Appliance Refinishing & Repair, Small Appliance Repair, Electricians, Plastering Contractors, Roofing Contractors, Building Contractors, General Contractors, Building Contractors-Commercial & Industrial, Electric Contractors-Commercial & Industrial, Major Appliances

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Reviews

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01/09/2015

Overall

The don't show up. The don't follow up. They don't have customer service. Find someone else. Company scheduled not 1, not 2, but three appointments and failed to show up on time IF at all to either one. A simple question about the type of washer I had would have prompted them to send two people but somehow this is my responsibility although the technician left saying that he made a note and will return with the part and assistance. He never showed so I received a call saying they would send someone in his place... They didn't have a record of needing two technicians... Either way he never showed but called stating that he would return the following day.. no one called they don't have a record of him stating he would send someone else.... THE ABSOLUTE WORST COMPANY EVER.. save yourself and find someone else!

02/10/2013

Overall

One of their techs made a repair on our dishwasher and walked out with $175 of my money. Three washes later, the repair failed. After that, they missed multiple appointments to come back and fix it, without even bothering to call. Each time, we had to call them to find out what was going on. The saga still is not resolved, but already I'm sufficiently unimpressed that I feel comfortable writing a one star review. Sub-par work, terrible service after. Completely unprofessional.

06/05/2012

Overall
Don't use this place. They tr...

Don't use this place. They try to lure you in which low prices for estimate. When the repair is done you end up paying way more that if you wen with a place that cost more for an estimate. I know this because after the repair was done, I called another repair shop and asked them for the cost to fix exactly what was written down on my invoice. They said they would have been 40 dollars cheaper. Also the coupons they have are worthless. I just got of the phone with the ARE and they said that the discount was provided in the estimate. The coupon was for 47.50, so this leads me to believe that I could have gotten my washer fixed for almost 90 dollars cheaper. I know this is a tough economy and most people do not want to spend extra money. My advice is do not be suckered into this joke of a company. I will never use this company again and will not recommend them to anyone.

02/28/2012

Overall
Your goal to provide excellent...

Your goal to provide excellent service was not met. I am totally disatisfied with your handling of my repair of diswasher. The lack of communication from your company with the customer its frustrating, I never received a call to inform me that the parts were ordered or to cancel the appointment due to parts not coming in with enough time so I can go to work and not miss. When I call, I'm told parts are here so someone will go the next day, so I miss another day of work to find out that you need another part, note i know this not because your company has called me to inform me ahead of time but because no one has showed up or bother to call on the 3 hour window you give. Again lack of communication and unqualified technicians not knowing what parts to order instead your order in pieces that causes long delays. . A qualified technicians would know excactly what its needed. Customer Service its horrible. Hope there is no problems with my dishwasher after the repair will see.

11/27/2011

Overall
I had used this service in the...

I had used this service in the past and had been happy with their work but recently- November 2011 I was given the most atrocious service imaginable. They sent a repair man out to check on my Thermador stove top and he diagnosed the problem. When they showed up the first time knowing I was tight for time the repairman says "this will take two hours", I had to send him away because I didn't have two hours. He then came back on Saturday morning and looked at the cook top , walked in and out of the house four times trying to find the right tool, borrowed my wrenches and tried repeatedly to open the cook top. He said he needed a different tool and I responded, there is a Home Depot and a hardware store ten minutes from here".He then said he had another appointment to get to and didn't have time for my job that day. He said he would come back first thing Monday morning. So imagine my surprise when I got a cll at ten am asking when I would be available on Tuesday by the office scheduler. I asked"I thought you were coming this morning, I have been waiting for him?"

She said she would call him an hour later I called back and they had not been able to reach him. Exasperated I asked to speak to the owner. They said he would call by noon. No call. I called on Tuesday owner was busy. No call. Still waiting it is November 27th. Like I said, ATROCIOUS CUSTOMER SERVICE.

11/27/2010

Overall
Thanx ARE

I Live at Gateway Dr. in Alexandria. on Wednesday 24th November I called ARE for my Oven repair. My oven stopped working just one day before Thanks Giving and i had tables ready for my guests. I called ARE for help. They sent a gentleman on the same day to my place he checked my Oven and told me that a specific part needs to be replaced. He arranged the part on the SAME DAY, came back and fixed my oven and i was again good to go for the Thanx Giving day. Now even my Turkey is thankful to them. :D I'll always prefer to business with you...

11/27/2010

Overall
I am dealing with appliance re...

I am dealing with appliance repair experts since the last 3 years and they have repaired my stove, refrigerator and heating system from them and believe me all are working fine, they have always been on time and fixed my appliances on the same day and I am completely satisfied by their efforts , I refer them to my friends and family as well . They saved me a lot of money till now.

09/30/2009

Overall
fast and reliable

i live in pg county maryland. i have insurance on my appliances, so on monday sep 14 my washer stop spinning so i called my insurance company and they sent some ANY BRAND APPLIANCE SERVICE COMPANY.. they came out diagnosed it and said they need to order a part for it, so they ll come next week. so i waited for them for whole week and when tech came back he replaced the part and left. so i put the load in, and start my washer..it litterly ran for 4 mins and stop spinning again. i called any brand appliance back and told them the situation. they said they can't sent someone out for another 3 days. so i called my insurance company and told them my situation. So they sent AA APPLIANCES REPAIR SERVICES. The tech was very generous and professional (good looking too :) ). First he explained me what is going on with my washer and then he said the magic words, that he can fix it in 20 mins. and he actually fixed it in 15 mins. And since then its working like a horse and have no complaints about it. I WOULD HIGHLY RECOMMEND AA APPLIANCE TO ANY1 WHO LOVE THEIR APPLIANCES..LOL.

06/06/2008

Overall
NO COMMUNICATION

I called AA Appliances Repair Services, Inc. on Monday, June 2, 2008 to see if they could come out to fix my washer that just stopped after it filled up. A service person came out that day around 12:45 p. m. and worked on the machine until around 2:45 p. m. Told me that the machine needed a timer and that he would order the part and call me back that evening to let me know how much it would cost. Their Service fee was $49.95. I did not get a call back that evening so I called Tuesday, June 3, 2008 and they requested my address and then told me that the technician would give me a call. No call, so I called that evening and was told that he was on a job and they would let me know. No call. I called Wednesday, with the same information and told the same thing. Called today Friday, June 6, 2008 and was told that the part is on back ordere and maybe they will get it tomorrow. Now here I am another weekend stuck with a washer full of water on a maybe. Why did I have to keep calling, maybe they did not order the part, maybe they do not know what is wrong with it, maybe I should call someone else. A whole week? No one from the business called to keep me abreast, and to be quite honest I am begining to wonder if they actually order the part or do they know what is wrong with the machine. If it gets fixed I will let you know and recommend the company, if it does not get fix I will be back to let you know. So right about now I am PhylnBAD.



As Promised. Monday, June 9, 2008 has come and gone and I still have not heard from them. Why? I found out that he changed all the wires and now the dryer is not working. I spent $49.95 for the repair man (M.S.) to mess up my dryer. Today is Friday, June13, 2008, and I ended up having a SEARS repair person come out and quess what? He fixed both the washer and dryer. BEWARE: DO NOT USE AA APPLIANCES REPAIR SERVICES, INC , 8406 Credos Ct., Suite 103, Alexandria, VA 22309 They even use four (4) different telephone numbers: 301-850-2445,

703-350-4115, 703-778-3370, and 410-774-4438 so do not be fooled by the telephone numbers.



I WOULD NOT RECOMMEND THIS BUSINESS. As a matter of fact I am going to file a report with the BETTER BUSINESS BUREAU.

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A A Appliances Repair Svc Inc

8406 Credos CtAlexandriaVA 22309

(703) 350-4115

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8406 Credos CtAlexandriaVA 22309

(703) 350-4115

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