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Southern Chevrolet Cadillac Inc

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Business Details

38

years

in Business

AN AMERICAN REVOLUTION
Social Links:
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Hours:

Regular Hours

Services/Products:
  • Accessories
  • Auto Parts
Brands:
Chevrolet
Payment method:
discover, master card, visa
Categories:
Truck Equipment & Parts, New Car Dealers, Auto Repair & Service, Used Car Dealers
Other Information:

Parking: Lot

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Reviews

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Posted: 8/18/2014

Overall
Very poor service after sale

VERY VERY poor customer service from the service center. I have had 3 service appointments so far too fox my keyless entry, which resulted in over 10 hours of waiting, and have had no results yet. On the last appointment I was sent home and told that the service department would call me within the next three days to schedule my next appointment because the port should be ready then however it is over a week later and I still have not gotten that phone call. When I tried to call the service center this morning for over an hour and a half I got no response. I have also discovered that the plastic piece on one side of my seat was cracked during my last appointment

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Posted: 12/16/2013

Overall

I dropped my 2012 Malibu off at 8 am Wednesday morning because there is a knocking noise coming from the front and the steering wheel moves when I go over bumpy roads. This car was purchased brand new from your dealer ship and 90% of the miles that have been put on it are interstate miles. I should not be having any type of problem with my car and I most certainly should not feel unsafe driving it. I have had two different mechanics confirm this after they drove my car a short distance. Thursday afternoon your Service Center finally returned my call and told me they had rotated my tires,they found no oil leak, there may be a transmission leak and that they were about to look into the knocking noise. Friday, I had to call several times before I finally got someone on the phone because no one would return my phone call. At this point I was informed that your Service Center was just getting my car in the air to look for the problem and I probably wouldn't get my car back until next week. I was promised that they would call me and update me on whatever they found by the end of the day. When I didn't hear back from your Service Center by 5 pm I called and was eventually hung up on. Later that evening, I am informed by my father that your Service Center drove my car several times but could not find anything wrong with it, so, the car would be ready for me to pick up Saturday. Apparently, your employees decided they should speak to my father about my car after he called Friday morning upset at your lack of service. My father has never driven my car, he did not drop my car off and you were told to contact me. I picked my keys up Saturday at the sales counter, as arranged by my father and you, and as I am driving out of the dealership I hear the noise.

I don't know whether to be more upset over experiencing problems with my car this soon, the lack of effort your shop put into fixing my problem or the fact that you decided I was not competent enough for you to discuss my car with me.
Sincerely, Anna E. Reich

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Posted: 5/7/2008

Overall
CUSTOMER FOCUSED

I have been a customer for years and receive exceptional value and service.
As far as I am concerned, they are the best dealer in town.

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Posted: 12/4/2007

Overall
new customer and extremely pleased

I have been a customer of another dealership here in town for several years. However, the service has gotten very bad due to personnel changes in the shop and I have heard horror stories from friends and family about the ford dealership. I decided to shop Southern Chevrolet and got a great deal on a new Tahoe. When I went in for my 1st oil change (which was free) I received wonderful service from my service advisor, Lanelwyn. I could not be happier.

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Southern Chevrolet Cadillac Inc

5845 Coliseum BlvdAlexandriaLA 71303

(318) 542-7426

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Southern Chevrolet Cadillac Inc

5845 Coliseum BlvdAlexandriaLA 71303

(318) 542-7426

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