Cons: U Store It Min Storage has an out dated communication and billing system. They need to update to the 21st century. The people who run the facility on Baylor are nice enough, but communicating with them means if you call you are forced to listen to an interminably long message with no way to bypass just to leave a message. They may or may not return your call. They use snail mail to communicate when email would be more expedient and cost effective. So do not expect quick answers. If you're retired and travel, you may not get your mail and an answer for weeks. This company's billing is cumbersome. If you do not pay in person, billing must come directly from your checking account, the bank mails a check to the company. You receive no email confirmation., but must check your bank account to confirm the bill was paid. If something happens to interrupt that process, the company mails out a 30 day notice, which you may or may not receive, or receive in a timely manner. Then they have the opetion to confiscate the contents of your storage. The pros: this place is a few bucks cheaper because they are not 24/7 accessible. Safe, enclosed by a fence with a code access gate. Clean.
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I used this storage place for 6 mo's while in transition between homes. The staff is very friendly and helpful, and the facility is very clean and safe.. the office is nice and clean too.
Very helpful and professional! I rented a UHaul from them for the day, and they were great. Very friendly and attentive. I would definitely recommend.