Everyone hates the cellphone. I was afraid to get one because I just hate arguing about an obscure bill and overcharges. I was very happily surprised with this store because they had patience with me, (I didn't know anything about cell phones) and taught me how to operate my phone. When I didn't understand my bill, they were happy to explain it to me without rolling their eyes at my ineptitude. Verizon bought out Alltel, and so I hope that the service will not flush down the toilet.