I have taken my business and that of my wife elsewhere after the head pharmacist, Tim something, all but called me a liar. I had informed him that one of his staff had told me, upon my having asked him directly, if the pharmacy would let me return one of those plastic apparatuses that you use to attach an inhaler to. I told him explicitly that I was going to shop for one on-line and that if I found something there, I wanted to return the one I was purchasing from the store. He assured me that they would. This was a plastic apparatus in a cellophane wrapper and in a box.
But when I tried to return it -- a 40 USD purchase, Tim the manager refused, insisting that policy dictated that they accept no returns, even though it was still in its unopened container and box. I had not used it or even unpacked it from its box. I told Tim that his employee had told me that I could return it. He told me no; all his employees knew the store policy of accepting no returns on anything and therefore I must be lying.
I told him that this was a hell of a way to run a business and that I was going to take my business elsewhere. My wife and I together had been customers there for years and we both -- of retirement age -- had no doubt meant thousands of dollars of income for Walmart. Tim had no response. He never even asked his employee who was standing right there, if he had told me that I could return it.