I don't what company the former reviewer was dealing with, but it doesn't sound like the Cleaning Authority at all. I have found them to be prompt and courteous, and their cleaning is excellent. I love coming home to a spotless house that smells good. Yes, the employees I have encountered don't speak English very well, but if I have request I can call the company, and they will tell the workers. All in all, I love this company. And the price is reasonable, too.