My appointment is at 10:00 and Tu was already coloring 2 other customers hair...I had to wait as usual. While I waited, they pressured me into getting a manicure. I saw the girl use the same clippers she used on the last person without sterilization! She made me bleed once. When she completed my manicure, she put her tools right back in her box for the next usage! Back to the hair color. I showed her a picture of the color and she said no problem. We used 4 different colors (since they make more money that way).I asked for a warm brown and my hair came out orange blonde!!! I was not happy at all. She blamed me for the color! She picked the colors to achieve what I requested. Ultimately, she had to redo the whole thing all over again. I missed my nieces wedding, my hair got frizzy ends that break when you touch it :( I'm so miserable. At the end, I paid $188 with extremely damaged hair.