5 stars

chase.dudley.77 08/06/2012

The customer service is great!

The customer service is great!! The instructor is very helpful and informative! My wife and I go every couple of months and think it is great to do with friends!! We've made lots of little items to go around the house or to give away to family as gifts!! Can't wait to go back and we think it is a MUST DO in ABQ!!

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1 stars

AN-ABQ 01/22/2012

Watch out.

Watch out. This business is up there in the worst customer service category - a general lack of caring about the customer and general feeling that they are doing you a favor. The pottery class itself was very enjoyable, but the experience in trying to schedule a class and actually get the pottery you made has been another story. I was supposed to get a call about picking up the pottery within 2 weeks - it's now been 7 weeks with no phone call at all. Evidently a big waste of time and money. And, I don't think they really care. There seems to be a general lack of customer service and a general lack of organization around the pottery created. I would organize pots by the date created and by who made them so that there is a system to use for follow-up. But, there doesn't seem to be any system in place at all and certainly no interest in trying to please the customer other than during the class itself. This is not a way to run a business.

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1 stars

ANABQ 01/21/2012

In the Running for Worst Customer Service

Provided by Citysearch

This business is up there in the worst customer service category - a general lack of caring about the customer and general feeling that they are doing you a favor. The pottery class itself was very enjoyable, but the experience in trying to schedule a class and actually get the pottery you made has been another story. I was supposed to get a call about picking up the pottery within 2 weeks - it's now been 7 weeks with no phone call at all. Evidently a big waste of time and money. And, I don't think they really care. There seems to be a general lack of customer service and a general lack of organization around the pottery created. I would organize pots by the date created and by who made them so that there is a system to use for follow-up. But, there doesn't seem to be any system in place at all and certainly no interest in trying to please the customer other than during the class itself. This is not a way to run a business.

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1 stars

Tamsyd 01/10/2012

The service was horrible!

The service was horrible!! I was trying out Groupon for the first time along with trying pottery making for the first time. The lady I spoke with at the establishment was horribly rude. Was not at all accommodating and did not give any sort of helpful information for "first timers". The whole conversation she spoke with a negative attitude. So I regrettably called Groupon and asked for a refund. Thankfully they were willingly.

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