Gray hair lady at front desk rude, the owner is even much worse. You can see how the owner is rude to her Staff. My daughter has been insulted by the owner during coaching, owner does not critique with appropriate language. Don't use auto-pay, you will lose more money they you think you owe, and takes them awhile to stop auto-pay. So sad there are coaches there who seem to really enjoy coaching the kids. The owner should get out of the business of working with kids, she obviously hates children and is a very unhappy woman. Don't send your children there.