10/03/2011Provided by Citysearch -
Buca had a buy one get one free coupon, but there was a glitch on their website getting to the coupon or even to their website at all. I called and told them that. First of all the server, Andrea, didn't even know where they were located. When I asked her if they were located in the Heights she said no...and they are, and then when I told her the dilemma of not being able to get to the coupon she said there is nothing they could do about it.
You know, if you're in the service industry and the mistake is on your side of things you should at least try to accommodate your customers or soon or a later you won't have customers.
They just lost some customers. Definitely won't go there ever again.