The dress I got was amazing.. but in ordering it there were problems, for whatever reason they did not send all the measurements along.. The style dress I had was suppose to have a neck to hem measurement because there was complex lace at the bottom, so it would come the ""right length"" from the factory... well it didn't it was about 3"" too long. So the seamstress had to remove all the lace, hem it, and put it all back on... As they should have Demetrios paid for that. It turned out okay, and for fear of any chance of messing it up, I let the fact that she didn't put the lace back on correctly slide.... in the front center was suppose to have a lace""peak"" but instead it had a ""valley"" it looked okay, no one really noticed but those of us who knew better. The girls who work there seem a bit cold and stuck up at times, or too busy to help you when you walk in. They are more expensive then other Bridal shops, so I would expect better service and personality... but at least I got a rockin' dress.