I have read the bad reviews about this company, and they sound exactly as if they had been written about the property mgr I had BEFORE GDR. We went a very long time with no tenants. As soon as we hired GDR, they told us what we needed to get the property ready to show, which wasn't very much, and after that was done, they had tenants in the house within a couple of weeks. They have always been very responsive to any and all of our requests, and have worked with us in a very timely manner to keep the HOA off our backs, meaning that if there are any violations with property appearance, they have taken care of it as soon as they have been informed. We've had their services for over three years now and we wish we had started with them. Whenever a tenant has reported a malfunction in the house, it seems that the issue is taken care of immediately, and in some cases have had our own resources instead of having to hire theirs, the point being that we had the choice. I had a request and an inquiry about something in the last week, and they completed the request and were going to "send out the forces" on the inquiry. I had to tell them there was nothing wrong, I just wanted to find out if there was anything going on with our property. Since names have been mentioned in other reviews, I will say that Davina responded and she is out on leave! Now that's what I call service! I would say, based on our experience, GDR was recommended to us, and I would recommend GDR. Review posted by a third party on behalf of a GDR client.
4000 2nd St NWAlbuquerque, NM 87107
From Business: Town and Country Diversified Realty, LLC is a proud member of the Better Business Bureau. Our company offers professional residential property management and a vari…
I rented from GDR and at the time, I wasn't thrilled with their service because they always charged me late fees when I was late on my rent. In addition, they kept some of my deposit when I moved out because the house was not perfect. I ended up renting from another company and when I moved into the house, it was extremely filthy. I reported several maintenance issues to the new company, but they were not quick to send a maintenance person out to address my repairs like GDR. This other company didnt even have a maintenance service. I ended up doing most of it myself. After a year, I moved out and bought a home. I moved out of this house and I now use GDR services to rent my house because I know that they will charge the tenants when they are late and will not refund the deposit if the the house isnt left in good shape. Its amazing how you do not realize how good something is until its gone. Review posted by a third party on behalf of a GDR client. Information collected through customer satisfaction surveys.
I finally decided to hire a property management company when I couldn't deal with all the problems with my tenants. I felt like all my time was spent trying to accommodate their needs. From maintenance issues to collecting rent, being a landlord is not easy. This company was recommended to me, and from the first time I talked to them, they were very responsive and professional. They answered all my questions and said they could take care of all the logistics that I had been dealing with myself by renting out my home. So far, they have been so great. Their management is way better than I could have imagined and their communication is really great. They always answer any questions I have within minutes. I would recommend this company to all.