12-9-08 My car died on Madison Ave, Albany. I coasted into a bus stop. It was 9AM and 12 degrees out. I called Dot's garage: they said 30 min. 1 hour later no show and no call back to my cell. I called them and they said their truck had a flat and can't get there for 2 hours. Said I should call someone else. I was freezing by now as car didn't run so no heat. I think it was called Kruger towing: They said we will be there shortly. 1 hour later no show, no call. I called and they said we can't get there! 3rd tow company was Capitaland in Albany. They said 20 mins. 1 hour later no show or no call. just as I was calling to ask where the hell are you? a tow truck pulled up and said they were called by Capitaland to take the job. 3 tow companies later, 3 hours later, 12 degrees later Capital District Towing showed up to save the day. Don't ever call those other 3 jerks. Capital District Towing gets my future business and referrals. Driver was a gentleman, very courteous and after he dropped my car off at my repair shop which was 10 miles away I was able to get a ride back to town with him and he even dropped me back off a few blocks from my house. I'm no relation to anyone with this tow company, but with the weather at 12 degrees that morning those other 3 clowns cared less about my safety. Not even the courtesy of call back after an hour wait for each one at 12 degrees and no show. ALL THREE OF THEM are useless. Capital District Towing is the "only" tow company to use after my experience.
Serving the Albany Area.
From Business: Diesel Engine repairing & rebuilding and Overhaul services, use engine, new engine, Rebuild and repair and Overhaul of Cummins engines, Detroit truck engine, Mack t…
Dave Terry: We had been experiencing loss of air pressure for several weeks. Stopped in Hoosiers they said it was a faulty air valve on the tag. Continued to have complete loss of air, sometimes taking 20 minutes to rebuild. Around the 15th we lost all air while on a load and had to be towed to Richmond Frtlnr. The driver and I informed the service writer that the air dryer was toast. The governor wouldnt cycle and just keep releasing. They replaced the filter because they couldnt duplicate the problem. Hmmmmm, I am on a load, get towed and ....awww........ never mind. So, we pick up in Stockbridge Ma, Monday morn, load and get all of 1.5mi away when Linda looses all air again. This time tow truck driver disconnects in and out air lines from dryer and joins together so we can build pressure. Of course we lost load to Utah. So we started looking for a repair shop and came across 1st Response. Nick actually listened and said he would get us out first thing in am after picking up new Bendix dryer. By 10am good to go. Thanx 1st Response, Dave Terry, Fedex Customer Critical.
WONDERFUL EXPERIENCE I was heading to Albany airport at 5 o'clock on a Friday and my car broke down on the Thruway. I called Capital City, they answered on the second ring, told me they were a half hour away but would get to me as soon as they could. The gentleman on the phone re- assured me they would get my vehicle to their shop and even gave me some nearby taxi's to call so I could get to the airport on time. While I was waiting for my flight, they called me to let me know they had my car and everything was taken care of. They held my car for me while I was gone and worked diligently with local towing companies to be sure I got my car back home at a fair price. The level of customer service was above and beyond, the experience was one I won't forget and it was refreshing to find out there are still good people and companies with morals in the area where my family lives. If you are ever in need of a tow in the Albany area, call Capital City.