Excellent service when I picked up the car but when I dropped the car off early in the morning there were no instructions on where to leave the keys. No attendant that early in the morning but other rental car companies where working. I ended up asking an attendant from Hertz what I should do and he said to leave the keys in the car. This is the only issue I ran into. Service was great and friendly.
Flight late and got in at 11:50 pm. Staff here were super helpfull and friendly. On my way in under eleven minutes! Turn in crew was just as awesome and friendly. Turn in was eight minutes! I travel all over the United States. Anytime I am in Upstate NY in the future, I will make it a point to fly in to ALB just because of this level of service. Damned good work!
This site has a great staff with many very good vehicles. The staff was responsive and helped with directions. The facility is close to the airlines counters and a quick trip out the baggage claim area door. I highly recommend.