03/25/2010Provided by Citysearch -
I had a very disappointing experience at Big O on Friday. I have a '72 Super Beetle, which is very hard to find tires for. To make a long story short, I found a good price on eBay and took my car and tires in. It was a little busy, but that was to be expected. They said that the car would be ready in a few hours, so my husband and I went home to wait.
After leaving the shop, we realized that the car needed an alignment too. So my husband called and they said that they would need to keep the car overnight. Again we said fine and figured that we would pick the car up after work. So I get a message from Big O around 10:30 am saying ""we cannot align you car. The bearings are bad and the tires are wobbling"". This has happened before. A few years ago a technician told me the same thing and my mechanic inspected it and told me everything was fine. I figured the same this time.
So my husband and I went to pick up the car and the first thing I noticed was the talc had not been washed of after they installed the tire. My husband and I went into pay and they tried to get us to have them replace the bearings and we said no. I drove the car home because I wanted to see how the new tires felt. Everything was fine until I heard a strange noise coming from outside the car. I thought it was just road noise and continued to drive. Then I heard it again. I put the car in neutral and sure enough there it was. A loud metal on metal scrapping. I didn't have time to take the car back then, but my husband was able to take it back on Monday.
He made sure to ride with the technician to let him hear the sound. He told my husband that it sounded like a clutch bearing and pointed to the front of the car. My husband said ""the clutch is in the back"". And then the mechanic replied ""oh, so this is a rear wheel drive car?"" Okay, how many Beetles are on the road? How did this guy NOT know this? Then my husband asked why the noise appeared after we picked it up? The mechanic made excuses and said that things can come loose easily. My husband is an aviation mechanic, I know that he would miss tightening anything. When my husband inspected the car today, he discovered that the spare tire was put carelessly on top of everything in my bonnet.
So I can't prove it, but I know in my heart of hearts that they messed with my car. Maybe because my husband and I are young that they thought that they could get away with it. And then not washing the talc of my tires. That is simply unprofessional. Just because my car is not pristine DOES NOT mean it should be disrespected! I am so disappointed.