More Info
- General Info
- Formerly Holiday Inn ExpressFormerly Holiday Inn Express
- Email Business
- Extra Phones
Phone: (330) 644-1776
Fax: (330) 644-1776
- Brands
- Quality Inn
- Payment method
- amex, diners club, discover, master card, visa, carte blanche, all major credit cards, debit
- Other Links
https://www.choicehotels.com/ohio/akron/quality-inn-hotels/oh320?source=gyxt
- Other Email
- Categories
- Other Information
Wi-Fi: Free
Price Range : Average
GalleryView all (24)
Reviews
02/26/2015
This reservation was cancelled on line with a confirmation number given. I spoke with someone at the customer service department confirming our cancellation. This hotel has a 24 hour cancellation policy instead of a normal cancel by 6:00 the night of the reservation. Per the corporate office this policy is set by the local hotel manager, Paul.I spoke with him
and he kept repeating their cancellation policy and saying I would be charged. I had printed
our cancellation number which is no longer in their system. Customer service / relations
refuses to budge - offer a credit - nothing. They have charged our card for the entire night's
stay although we didn't check in. I would never stay at a Choice hotel based on their
reaction. There has been no middle ground, no offer of a free night's stay, a discounted
night, nothing. Absolutely horrible customer relations. What happened to the customer is
always right??Very frustrating. Just an unbelievably poor experience. Hard to believe this is how they think they should do business.
We will do our best to paste this same review on every website / social media site possible.
Details
Phone: (330) 644-7126
Address: 2940 Chenoweth Rd, Akron, OH 44312
Website: http://www.qualityinn.com
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