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Quality Inn & Conference Center

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Business Details



in Business

BBB Rating:
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Regular Hours

General Info:
Stay off Interstate 77 at the Akron, Ohio Quality Inn & Conference Center hotel. We offer close proximity to the University of Akron, Firestone Country Club, Akron Zoo, Akron Children's Hospital, Akron City Hospital, the Carousel Dinner Theatre, MAPS Air Museum, the Pro Football Hall of Fame and the Akron-Canton Airport. At the hotel, enjoy access to free airport transportation, a free hot breakfast, a free weekday newspaper and free Wi-Fi. A fitness center, outdoor pool, meeting space and a business center are also on the premises. All guest rooms include coffee makers, irons, ironing boards, and hair dryers. In addition, some rooms also include refrigerators, microwaves and whirlpool bathtubs. Non-smoking rooms are offered.
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Quality Inn
Payment method:
debit, amex, diners club, discover, master card, visa, all major credit cards, carte blanche
When you stay at Quality Inn & Conference Center in Akron, you'll be connected to the convention center and convenient to Firestone Country Club. This hotel is within the vicinity of Portage Lakes State Park and Derby Downs.
Hotels, Motels, Corporate Lodging
Other Information:

Wi-Fi: Free

Price Range : Average

Swimming Pool: Seasonal, Outdoor

Check-In Time: 3 PM

Check-Out Time: 11 AM

Property Amenities: 24-hour front desk, Express check-out, Free breakfast, Fitness facilities, Meeting rooms, RV, bus, truck parking, Safe-deposit box at front desk, Conference space, Dry cleaning/laundry service, 24-hour business center, Arcade/game room

Room Amenities: Shower/tub combination, Private bathroom, Phone, Hair dryer, Pay movies, Air conditioning, LCD TV, Cribs/infant beds (surcharge), Iron/ironing board, Video-game console, Free local calls, Satellite TV service, Desk, Connecting/adjoining rooms available, Coffee/tea maker, Premium TV channels, In-room safe

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This reservation was cancelled on line with a confirmation number given. I spoke with someone at the customer service department confirming our cancellation. This hotel has a 24 hour cancellation policy instead of a normal cancel by 6:00 the night of the reservation. Per the corporate office this policy is set by the local hotel manager, Paul.I spoke with him

and he kept repeating their cancellation policy and saying I would be charged. I had printed

our cancellation number which is no longer in their system. Customer service / relations

refuses to budge - offer a credit - nothing. They have charged our card for the entire night's

stay although we didn't check in. I would never stay at a Choice hotel based on their

reaction. There has been no middle ground, no offer of a free night's stay, a discounted

night, nothing. Absolutely horrible customer relations. What happened to the customer is

always right??Very frustrating. Just an unbelievably poor experience. Hard to believe this is how they think they should do business.

We will do our best to paste this same review on every website / social media site possible.

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Quality Inn & Conference Center

2940 Chenoweth RdAkronOH 44312

(330) 644-7126

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