I have been in the market for a new car for months. I am very passionate about automobiles and have been in the tire industry for over 3 years. After doing a lot of research and visiting the Cleveland auto show, I knew that the newly designed 2013 Honda accord sport is for me. My only dilemma was what Honda dealership do I want to make my purchase at? I went onto autotrader and submitted some information on what I was looking for. These names came to mind: Mike Pruitt, Classic, Park, and Jay. I've been to Park Honda before and felt their customer service was not at the level I expected, they were out. I've spoke to Jay Honda and they seemed very nice and customer oriented, however they are located in Bedford. I live in Cuyahoga Falls and drive pass Mike Pruitt on Route 8 almost everyday and they were the first people to send me an e-mail asking for my business. Many of my own friends and customers purchased vehicles from Mike Pruitt and I've only heard good things. The first response shows that they are ambitious and really want to earn my business.This was the obvious dealer to visit first. I came in on a weekday and they were slow. I was greeted as soon as I walked in and asked for the sales person that emailed me. He greeted me and remembered the e-mail. We went for a test drive and it was everything I had expected. I would return on Saturday to make the "deal". I got a great price and a fair value for my trade in, but the friendliness and personability of the staff is what sealed the deal. They earned my business and me as a customer. I want to thank Marvin Maffett for his persistance and service.
Most people including my wife and I consider buying cars as somewhat stressful as it rates 2nd to buying a house. Anytime you're spending a considerable amount of money. Janice and I for the first time in our lives decided to our two vehicles at the same time. We had narrowed the brand we were going to buy down to two, either a Honda or a Toyota. I wanted a coupe or sports edition and Janice wanted a sedan, so we were looking at the Honda Accord Sedan EXL and Coupe and the Toyota Camry XLE and SE. I ultimately went for the Honda Accord Coupe and my wife initially was going to get the Toyota Camry XLE, however Toyota had to order the vehicle since they had none on their lot that matched what she wanted on the car. While we were dealing for my Honda Accord Coupe, the service we were getting from Ed Bell and getting the opportunity to meet Jason, Marvin, Jacob, Dave G., Tom Brown and Justin Miller my wife was starting to reconsidered her decision. Ultimately my wife reconsidered and we came home with the Accord Sedan EXL this evening. She reconsidered because of the people working at the dealership and the service we were getting from Ed and others. So give all your staff at Mike Pruitt Honda a big slap on the back and an atta boy because they are the reason we bought both cars from your dealership. Ed Bell was a great sales person and it was a pleasure dealing with him.
only reason im writing this review is for all you who keep saying how rude and in-attentive these people are.....that is all part of the NO HAGGLE SALES!! which i found to be great, he came out showed us a few things, answered some questions, was HONEST and for a car salesman...thats rare!! then he said look around and when your ready or need anything just let me know.. wow...sounds really rude doesn't it?? i can not stand salesman that are constantly on your as*..... my dad is 65 and just two months ago was conned into buying an 85 car for almost $9000... cant see that happening here at phoenix... the only reason i didn't give five stars is because we did not actually purchase a car from them... YET... i think you guys were awesome, had nice cars at fair prices,were honest and best were inside!! for those of you who think they are 'rude' my advice would be, if your that stuck up why are you looking at a place in akron anyways and why not go the dealer where you'll pay double for the same cars phoenix has and NOT get a warranty