chased 3 prior models which they suddenly don't remember either. Or the bags of snow gear we purchased at there sale. Snowmobile boots bibs jackets heated helmet shield motor cycle boots oil carbides etc. (again there claiming we did not purchase) Or anything else we purchased there. I have bought 4 snowmobiles from them. Over the years. I have tried to purchase more than that from them but they never seem to call back or give you prices. Or they wait till the last possible minute to put you in a position where you have to buy it within the next few minutes or the spring order ends.(again denying but have phone records of call times and dates ) I would of never put this review on here but there very unprofessional. lacking proper help. And really had not reason to say that to me. I paid them cash just like the next guy. I have had service issues with simple things like tightening up My battery after installing a simple cord for my helmet which left me with a no start condition on a -10 degree day. thanks buck's I'll be purchasing my free snowmobiles else ware from now on. Your responses have proved your more than dishonest your just plain liars !!!