Delicious Cakes of Dallas
- BBB Rating:
- Extra Phones:
Phone: (972) 978-9988
Phone: (972) 233-2433
Fax Number: (972) 233-2933
TollFree: (866) 992-2537
This place is owned by a bunch of crooks. We ordered 2 face cakes for my husband's 30th birthday party, and we were given inedible cakes. They were dry and dense. When we called to get a refund, the managers were never available nor did they ever return our MULTIPLE calls. When you pay over 100$ for a cake, you expect good customer service and the decency of the company to assuage a situation when a product is given, not as it was presented. I can honestly say that this is the worst customer service that I have ever received. I hope this business fails. To all who order: do not be disappointed like us and spend money that was not well-spent.
03/31/2012Provided by Citysearch -
I was disappointed with the cake we bought for my son's first birthday party. We are giving them a 1 star rating as the cake itself tasted ok but the decorations looked like an amateur did them. Did they have a first year cake decorator make our cake? The cake was missing decorative features that had been agreed upon and did not even have Happy Birthday written on it. For the price the cake cost, I had higher expectations. I should have had Frosted Art make my son's cake. At least then I could justify the price as Frosted Art has proven their cake decorating abilities to me in the past. I had a different party for my son out of state and the cake was 100 times better (taste and decorations) for half the price. I spent $200 for a cake I could have made look better with a few cake decorating classes at Central Market. I will NEVER get a cake from Delicious Cakes again. I will also tell all my friends and family to choose a different baker for their dessert needs.
I went to several cake tastings for my wedding and found my home. Allie is amazing! She takes her time with you, designs to your budget, has fabulous ideas and the cake is awesome. I have been sending all of my friend there and they are all booking. The cake was affordable, tasted so good and the design was perfect! We couldn't have asked for anything more. Thanks for the experience Delicious Cakes, I'll be back for more!
You have to go see Allie! Our tasting was fun and laidback. Alllie made it comfortable for my hubby to be which was very nice of her. Our tasting cake was moist, flavorful and beautiful! We are looking forward to our special cake from Delicious Cakes! Job well done!
12/07/2011Provided by Citysearch -
This place has horrible customer service and the cake is not even worth the frustration. If you need a cake it would be best to go somewhere else, when I visited there were cake crumbs on the floor in the front of the store and I had to wait for the salesperson to come out to help me. They charged me way too much for the cake that I wanted and them didn't deliver what I ordered. The best thing you can do is to find a different bakery that would actually want to be friendly and not be overpriced.
07/05/2011Provided by Citysearch -
I would definitely not recommend Delicious Cakes to anyone! The employees are extremely unprofessional, unhelpful, and just plain rude. Delicious Cakes is also not accredited with the Better Business Bureau which should be a red flag as well.
My husband and I ordered both the brides and grooms cakes through Butch at the Delicious Cakes Addison. Upon our initial meeting we felt rushed to choose a design but were satisfied with our selections after our approximately hour long meeting. We checked in periodically with Delicious Cakes and Butch to ensure we still liked our agreed upon design. Three weeks to one month before our wedding date, I provided Butch with $50 in faux pearls, 200 inches in length, I also provided double faced satin ribbon for the brides cake per our agreed upon design. Yes, everything has been going smoothly for the most part at this time.
Fast forward to our wedding day; when my new husband and I walked up to our cake and the brides design is nothing like the previously agreed upon look. The beautiful faux pearls have been replaced by Mardi-Gras looking dress-up beads, giving the whole cake a very cheap look. We cut the cakes and cake was served, the next day we learned that not only did my groom and I not receive cake but many of the wedding guests didn't either. Many of our family members and the wedding party did not eat cake. We did think this was strange but didn't pay very much attention to it, until two months after the wedding, I find out from my mom and sister that the brides cake had been in a traffic wreck on its way to the reception site!!!! Neither Butch nor any one else from Delicious Cakes contacted us after the wedding to notify us of the cake being destroyed. I do agree with the company