- General Info:
- In 1883, Barney Kroger, with only $372, opened a grocery store in downtown Cincinnati. More than 120 years later, as the supermarket business has evolved into a variety of formats aimed at satisfying the ever-changing needs of shoppers, Kroger has grown to over 2,500 stores in 31 states under two-dozen banners and annual sales of more than $66 billion. Today, Kroger ranks as one of the nation s largest retailers. Kroger has pioneered many innovations in the supermarket industry. During the 1930s, it was the first grocery chain to monitor product quality and test foods. In 1972, Kroger became the first grocery retailer in America to test an electronic scanner. It was installed in a store in suburban Cincinnati. Technology plays an important role in Kroger s store operations, with more than 1,600 Kroger stores offering self-checkout. Kroger spans many states with store formats that include grocery and multidepartment stores, convenience stores and mall jewelry stores. Among the brands it operates are Fred Meyer, Ralph s, Fry s, Baker s, Food4Less, KwikStop and Tom Thumb. Kroger is headquartered in Cincinnati, and maintains a presence in Acworth, Ga.
Last month I had a prescription filled at Kroger. I was quoted a 20 minute wait time, which turned out to be an hour longer than quoted. The following month, on 9/20, I called in my Rx which would be available for pick up on 9/21 at 4pm. On Tuesday, 9/22 at 3:30 pm, I went to pick up my Rx. I was told that my Rx had not been processed. The technician, Kathy, was VERY rude. She stated that she would fill my order immediately, but then regularly stopped to fill drive-through orders.
I spoke with the store manager (Smith) about the wait time and the demeanor of the pharmacy staff. He said that he had received several complaints about the pharmacy. He made several candid comments about how he would not put up with this behavior if he were a customer and how he did not blame me for taking my business else where. The impression I was given is that he was aware of the situation yet nothing would be done.
I asked him about the Technician filling my Rx and not the pharmacist. He stated that by law the tech could fill my Rx but that the pharmacist would have to verify. I explained to him that while I was standing at the counter waiting for my Rx, I did not witness the pharmacist verify my Rx. When I arrived home tonight, my husband and I counted the pills. I was to receive 60 tablets. I was given 59. This affirms that the pharmacist did not verify my prescription. I am VERY angry about this situation.