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Excellent Tax Service

Business Details

6

years

in Business

Hours:
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Extra Phones:

Fax: (770) 672-0988

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Location:
Sweet Briar Shopping Ctr
AKA:

Excellent Tax Svc

Categories:
Tax Return Preparation, Tax Return Preparation-Business

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Reviews

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Posted: 2/19/2013

Overall
I am not happy at all. I recei...

I am not happy at all. I received a large letter from the IRS, and so did my husband and mother. My husband and I had ours done in 2009 in Cartersville, Ga and the past few years in Acworth. My mother recently moved down to Ga with me and I referred her to the Acworth office...this was before we received those wonderful packages in the mail. So now ALL 3 OF US are being audited from BOTH locations. I will be going to the Cartersville office to find out what will be done about me and my husband having to pay over $5k back to the IRS.(Education Tax and something else that messed with my child care exemption..whatever) And to add, I SHOULDN'T have to look over my taxes with a fine tooth comb if they're being handled professionally..this is what I'm paying for!!!!!!..Don't get me started!!! $5k!!! Really..On the other hand my mother tried to make NUMEROUS APPOINTMENTS with the rep who did hers from the Acworth location...she was left to wait in the parking lot for over an hour until she just gave up and left (with another customer) without the person ever showing up or calling her back. That made me feel really great after referring her and she asks me..What kind of tax place is this,they don't call you back and leave you waiting with no intentions on ever talking to you??..Yah!..I felt like crap...So this is not hearsay.....I witnessed her situation and am dealing with ours in the present!!! Sincerely,
Pissed beyond Measure!

Updated: 2/18/2013
Overall

Go see these folks...and tell them that I sent you. They are quick and they explain everything to you as they are filling your paperwork out. The office is a very friendly place with the family atmosphere all around. I'd highly suggest to anyone that is judging this business on the comments prior to mine.....to check them out for yourself. And for my personal opinion...I think alot of those comments posted here are from a family-jealousy situation because of the fact that Andy and his new location...with all his legally-certified employees-might have taken away much of the business from his former location...of which was with his brother at Heath Tax Services in Cartersville,Ga. So I say..."Go to ETS in Acworth,Ga. ASAP to get the best results!!!"

Updated: 2/19/2013
Overall
frauds

Andy and Larry both have had a federal injunction filed against them for fraudulent returns that their companies have prepared and filled for their customers estimated cost is 108 million here is link to injunction http://www.justice.gov/opa/pr/2012/December/12-tax-1541.html

Updated: 2/19/2013
Overall
Ok I will say that we are huma...

Ok I will say that we are humans we make mistakes. And as far as the last guy keep in mind it's a tax office not that that's the best accuse in the world but they do taxes 4 months out of the year and then yes they all have other jobs makes it alot harder to go intouch with them. Not to mention you are talking around Christmas when they have families to spend time with also not hugging their phones. Try to call the office I know starting Monday January 7th someone willbe in the office everyday they are more than welcome to help you. AND to dog one person at the office is one thing, but to say the whole place is another cause have you seen EVERY person in that office? One persons mistake should not be everyone elses failure there also. Because one person over looks something means nothing and once again everyone is human, so give them a chance to fix it before you bash everyone. And everyone remember RUMORS are just that RUMORS. So call the office at 770-974-4020 or 770-856-6732 or even 678-918-0455 that should be enough numbers to get ahold of someone to help or answer any questions honestly before anyone goes speculating anymore than they already have. Thanks and hope everyone has a Happy New Year.

Updated: 2/19/2013
Overall
DO NOT go to this place! ANDY ...

DO NOT go to this place! ANDY HEATH prepared my federal and state tax returns in 2010, and just a couple months ago, I received a bill from the IRS - turns out Andy ruined my return. He claimed an education deduction on my taxes, when he was supposed to calculate my student loan interest instead. I had no idea that he did that, since I'm not a tax professional. I believed that I could hand over my documents to Andy, and as the "professional," he would know which deductions or credits to take. But I was wrong, and because I relied on this incompetent person and business, the IRS sent me a bill for over $1,000. I called ETS to speak with Andy about this, and I left messages, but off course nobody has called me back. Thanks a lot ETS, now I have to pay the IRS instead of buying Christmas gifts for my family. Andy Heath and Excellent Tax Service will definitely mess up your tax return, please DO NOT call these people! I guarantee you'll get a bill from the IRS if you allow this business to prepare your return.

Posted: 6/26/2012

Overall
idc

I don't care about all this bs. What's done is done. I just want my penalties and interest paid back to me but no one will return my calls so I guess I'm going to have to just wait and go to the office

Updated: 2/19/2013
Overall
My husband went to Andy in '09...

My husband went to Andy in '09 and in '10 we also went to him thinking he was professional and some one we could trust... WRONG!!!!! My husband got a huge envelope in the mail Monday saying he was being audited for 2009!! I was not as surprised after learning over 400 people that went to Heath Taxes in '09 were being audited. Andy put all kinds of bs in for deductions, things we were unaware that he was doing. He acts nice and like he's a trustworthy person, but he is none of those! He will not return my husbands calls, of course not he knows what he's done. I will not EVER return to him to get our taxes done and I would never refer anyone I know there! We are now screwed out of $3,000 and expecting a baby in August! Thanks a lot for NOTHING Andy! He gets zero stars!

claimed iconBusiness Response02/04/2012

In response to everyone who is upset with Andy, just wanted to let you know that he was trained by LARRY HEATH who is under investigation by the IRS as we speak. This should be enough to inform people that the culprit is Larry Heath. If you have any questions that Larry has not put in your head then feel free to call us.

This listing has been claimed by a business representative.
Updated: 2/19/2013
Overall
Andy Heath prepared our taxes ...

Andy Heath prepared our taxes in 2009 when he worked for Heath Income Tax in Cartersville. He got us a good tax return but we are paying for it now! Today we got a notice from the IRS telling us that we were audited and that we owe over $7,500 in taxes, penalties and interest! We don't know what to do. We trusted them as professional tax preparers. We looked over the information that the IRS sent us which was a copy of what Andy had submitted to the IRS in our tax preparaton and he totally inflated our itemized deductions without our knowledge. There were things on there that we never submitted to Andy. We have copies of what we gave him to submit on our tax forms and they do not match what he put on the forms! We think he got us a bigger tax refund because it made him look like a great tax preparer! The friend of ours that recommended him to us was also audited last year and had to pay back taxes also! I only wish that we had read the reviews first that were posted about Heath Income Tax when Andy worked for them. We would have never, ever had him prepare our taxes! We realize we owe any back taxes that are owed, but Andy needs to pay the penalties and interest due to his carelessness (I'm giving him the benefit of the doubt about that.) From what I hear, hundreds of customers of Heath Income Tax were and are still being audited after having their taxes prepared by them at the time Andy worked for them. I'm not saying it was only Andy that caused this because from what I've read, Larry was also responsible. I've read dozens of bad reviews about both of them. I would never, never recommend anyone to use your services. Just because you started your own business doesn't mean you know what you're doing. I don't believe you are an honest person. If you were you would own up to your mistakes and make things right with the people you've wronged! Now my husband and I have to deal with the IRS. We are hard working people, pay our taxes and obey the law and because we trusted you we are in a mess! I would have rated you 0 stars but needed to rate at least 1 in order to post my review. This is a warning to everyone out there to do your research before choosing your tax preparer.

claimed iconBusiness Response02/06/2012

I am a representative for this company and I would like for everyone to understand that everyone at Heath's Income Tax were taught by LARRY HEATH on how to prepare taxes, so if you feel that you have been wronged then please visit who is really responsible. Honesty is that everyone told what to put in their return and they signed it. You were made to fill out a form and signed your name at the bottom. In looking at your situation we are sorry that you got audited, but the prepares only did what they were taught. It was not only Andy but everyone in the company. I am only asking people to quit calling names and pointing fingers when you aren't sure of the story.

This listing has been claimed by a business representative.
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Excellent Tax Service

5104 Cherokee StAcworthGA 30101

(770) 974-4020

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5104 Cherokee StAcworthGA 30101

(770) 974-4020

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