Christbilt Steel Buildings

If your thinking about buying a building from this company DONT DO IT! He is a liar and a thief. I never got a building and he kept my deposit, He promises a building but he lies.

This company kept a $3500 deposit (on at $5800 purchase) and canceled my order for a steel building because I complained about his horrific customer service. We have been cursed at and treated with complete disrespect by the owner and his wife for making an online complaint like this one, and this is what prompted him to cancel the order and steal our $3500. He will manipulate everything you say or write to justify his immature, aggressive and abusive behavior. Even though the contract read COD, he "ordered" us to produce various forms of payment guarantees for the balance which we were in the process of doing (even though that was never stated in the contract we signed) when he canceled the contract. He informed us that he would be keeping our $3500 because I refused to go online and retract my complaints. Unfair and utterly unacceptable behavior. Thankfully, there is a legal system to remedy situations like this.

Christbilt response to consumer complaint deemed "not illegal, but probably not advisable" by legal counsel to popular consumer website www.planetfeedback.com. Take a look at this interesting complaint against Christbilt. The company spokesperson decided the best defence was to publish the customer's contracts. Here's the link:

http://www.planetfeedback.com/christbilt+metal+buildings/customer+service/buyer+beware+of+this+metal+building+spammer/322658



For more research on Christbilt Steel Buildings go to www.toohaus.com To see summaries of customer feedback - enter "christbilt' in the -eBay user ID- field.



This company has a lot of action on its BBB page. It is too bad that many of the complainants did not follow the process all the way through. Here's the link. http://www.bbb.org/atlanta/business-reviews/buildings-metal/christbilt-steel-buildings-in-acworth-ga-27004779.



There are plenty of steel building suppliers that have an absolutely unblemished reputation. Choose one of those, why risk being affected like any one of these customers. If you are affected by poor customer service, you are 100% affected.

(I am only one of many upset customers you will find complaining about this company on this and other sites.) I have been asked to share my experience in the purchase of 2 metal buildings by the numerous people that are banning together to advise the general public and bringing suit. Many of those complaining have lost their deposits in full from $3,500 to $10,000. As you view the companies response to the public from the posts at www.3cents.com, you will pick up on his name calling and unprofessional business practices. As a business owner myself I always thought I was a good judge of character, I now am second guessing myself. We had priced out his buildings over a year ago. He emailed us an offer too good to be true, 25% off the price. I took him up on his offer and ordered the 2 buildings. We paid for one in full, and the second one almost 2/3 paid for in the amount of $15K total sent to him. He stated I needed to get that into him by Friday as his engineer was leave for the rest of the month and it would delay our project. So we did. When we got the plans he is the engineer. He received it Oct. 5th. Up till that point I thought he handled questions OK, emailing more than speaking on the phone but I was OK with that. I did not question his professionalism at this point. I emailed a week after to ask about our plans, to find a totally different man on the other end. I offended him by questioning my order and the verbal battering began. He seems to enjoy this and is very good at it. He will say things to you and about you that even your worst enemy has not said to your face. Next thing you know you find yourself sinking to his level and you are calling him names back and wondering what the heck is wrong with this picture as You get what you pay for; is ringing in your ears. He offered to just send back my check, I jumped on that offer right then and there. I wanted nothing more to do with this company. He back peddled realizing I would not hang in there but would pay more to order from another company. But he did not agree to uphold his offer but started quoting all the fees he would charge me. I later got that in writing below that he would keep over $11k of our $15K. After rounds and rounds of battering emails we looked over his contract to see the cancellation fee was only $175. He addressed a restocking fee but does not state the percentage or amount. We all know about the disclosure laws. We thought it would be better to pay this fee, and the $800 for the plans already received and be done learning a valuable lesson. He sent us an email breaking down that if we canceled our order he would charge us and keep over $11K of our $15K. We did not cancel but I wonder if this is not how it works so he makes money without ever providing any more than the plans he only charges $800 for. I'm just saying.... We have received one set of plans, when it turned out that the county required stamped foundation plans and we ordered them from him, he would not give us the 25% discount on these sets of plans. Stating again in writing that if I had ordered those with my original order I would not have gotten the offer for 25% off at all. But when a friend went on line and did the building pricing for a building with stamped foundation plans, yep you guessed it no change he got the same offer of 25% off. This lie we caught in writing. Now several months have gone by and we can't get a delivery date for the building we have paid for in full. Or who the manufacturer is, as he feels this is none of our business. By mid Jan. it will turn into fraud and step to the next phase, as his contract spells out the delivery time frame and we only have a set of plans for all the heart ache and money spent. If you have had any experience with this company please email your story to me. The Attorney Generals Office of Consumer Affairs would like to hear from you.