Acworth Animal Hospital

The house I was living in caught on fire December 3 2012. My cat Cowlick was resuded and sent to Acworth Animal Hospital where he received EXCELLENT CARE and is doing great!! The bill I got was less than half of what I expected and they gave me a payment agreement to help me out while I got back on my feet. Before I left, one of the women at the desk covered a hundred dollars of the bill and before I was 10-15 minutes down the road the rest of the staff chipped in and took care of the rest of the bill. Both Cowlick and myself thank you for all you've done!!!

We boarded our 6 month old Golden Retriever with the Hwy 41 and Mars Hill location while we were out of town for Thanksgiving and it was a nightmare from the beginning. When my wife dropped off our dog, they did not give her any paperwork or information, which should have been the first warning sign. My wife made it clear that we intended to pick our dog up on Saturday afternoon, which apparently is a time they are not open, but the office staffperson didn't think it was worth mentioning that. We rushed to return to town from visiting family on Saturday to find they were closed and no staff members present. Upon calling their phone number, we were connected to an answering service that could basically just connect us to the Vet-on-call. Wanting to get our dogs back, I asked to be connected to the Vet, Carl White, who works at their Bartow location. He was rude, called me a liar when I stated that we were not informed of the closing time on Saturdays, and then called the police on us for trying to meet up with the staff to see if there was any way to get our dog. They are closed on Sundays, so we had to wait until Monday morning to pick up our dog, which we did. When my wife went in to pick up the dog, she explained the events of this weekend to the office staff member, who was also rude. After paying for the two additional days (in order to get our dog back), my wife had to ask for the dog bed that we sent him with, which the staff member first denied that we had sent him with one and then finally produced a bed that was covered in urine, ripped to shreds, and missing over half of its stuffing. Judging by this, my dog was not walked regularly (because he would not have otherwise peed on his own bed), not monitored regularly (or else they just didn't care that he was ripping the bed apart), and possibly not feed sufficiently (since he presumably ate the polystyrene filling from within the bed). If you care about your animal, DO NOT TAKE THEM HERE!! I'm sick to my stomach even thinking about what our dog was subjected to.

Took are dog in to have his nails trimed. They were very good with him.