07/19/2011Provided by Citysearch -
I brought my computer to staples because of a sudden blue screen which didn't allow me to use my computer. After diagnosis, an easy tech associate told me that my computer had several problem. The first one was one of my hardrive had crushed and needed to be replaced. The second problem was viruses. So I asked them to replace the hardrive and I wanted to get rid of the viruses by myself (staples asked me to pay $200 to remove the viruses).
When I tried to use the new hardrive to make videos, I couldn't find it. So I brought my computer back to them and they told me that it was the motherboard that needed to be replaced.
I asked someone else to look at my computer and the hardrive they said was broken worked fine and the motherboard doesn't need to be change.
Staples is not trustworthy regarding the computer repair and the associates are not very nice when you challenge them a little bit.