Academy West Animal Hospital

I have boarded my dog here several times. The last two the lady who checked us in was so rude!!!! The last four times she has brought huge soft body ticks home. Even treated with frontline. She yelps every time she yawns and she is jumpy when I go to touch her. I have no idea what they did to her this last time, but I'm looking for a new boarding facility from here on out. I can't wake up to my dog in pain and go to
Pet her and find ticks in bedded in her fur. I have never had any infestation issue with her- I spray her with repellent all the time and she has short fur. I'm just sick! Sending the county a complaint too

Took my new pup in today for initial visit. While waiting at the front desk I literally watched a young blonde groomer shove a large golden retriever several times. This "groomer" was sitting down on the floor while attempting to shave this very large dog by herself. She was visually stressed and hostile towards the dog. I informed the front desk staff who quickly let me know they were separate and gave the distinct impression it was not there problem. I then asked to speak with the Manager. While I was waiting I continued to watch the groomer be aggressive towards this dog and no one in the salon or vet office tried stopping it. The manager acknowledged this is a new groomer and appreciated the feed back. I asked her if they video tape and she stated they did. I asked her to watch the past 20 minutes and she agreed. Hopefully she did. The veterinary care we received was OK at best. The vet was in and out in literally 2 minutes. He administered a rabies vaccine without even asking. The only redeeming thing about this clinic was Freddy- Vet Tech. He did a more thorough assessment on my pup then the vet and spent far more time. Overall I would NEVER recommend this place to anyone!

I have not experienced worst customer service than the way academy west handled my situation. Be aware coming here, they appear nice if there ends up being no issues with their work. If you encounter an issue (cut while grooming) they assume no responsibility. I had been taking my dog there for a long time to get groomed, everything was good. The last time I took him they cut his rear end, I did not think it was a big deal so I let it pass, however upon being home for a few days, it started bleeding extensively. I reached out to them for help and they turned their back on me, they told me I was held responsible because I waited a week and need to cover full cost. They even tried to deny the cut. It would be a little more reasonable for them to try to deny fault if I demanded my money back, but I just wanted my dog to be seen. Thank you for reading, if you do choose academy west I hope there are no issues with your pet, because they won't accept fault.

We have taken our dog to be groomed there and the groomer is great. However I will never go back. The woman (who I think might be the office manager) was so rude! Our dog was there six hours (she is a 32 lb dog) and left in a small cage. No phone call when she was done ( I called at noon to check on her since we left her at 9 and was told "at least another hour". Finally at 3 I walked in there and asked why they hadn't called and they said we did at noon. I said no I called you and repeated what I was told. I said you have had my dog in this small cage all day. She said well sweetheart (how professional was that) do you really think we would do that. My dog answered her question when I got her outside and she peed buckets! They just lost a good customer. Nobody should be treated like this and my dog might not mean anything to them but she is family to us! Do yourself a favor and go someplace else!

My 9 1/2 yr old pit bull ended up dying from complications of e-coli poison. I had started her on a raw diet thinking it would be better for her and prolong her life. Little did I know. I started the diet 1-2-13 and she died 2-8-14. I took her to Academy West because she has gone here for vaccinations, otherwise she was healthy. We were there twice. first time I had to insist on blood work, second time two days later she was lethargic, cold, vomiting and rear end spasming. The vet said after taking one x-ray, " she is constipated, take her home and leave her in the yard for a while. I can't find anything wrong with your dog, she is healthy and should live many more years." I got one more week. She had all the signs of e-coli I have since found out. And I made it a point to tell him she had been on a raw diet at the first visit. Very casual and careless treatment

My husband and I took our puppy there for vaccines and had to take him in for boarding for a couple days for the first time. I can tell you now I wish I knew before what I was getting into. My dog lost weight being there even though they charted he ate. He came out very timid and limping which I was never notified that he was ever hurt in there care! He can't walk and won't eat and his foot is swollen 3x normal size. It bleeds out puss and blood when they said he must have ffractured it but the next day say he might have been bit but can't give me any answers! My heart is broken seeing my puppy like this and I will never send him back. There was only one lady I liked there everyone else has attitude and hiding the truth of how they treat the pets. Beware!

I have been bringing my cats to Dr Kimmel for a couple years now-- he is really great with my babies and is always willing to keep the costs down when he can. I bring my long hair baby in for grooming- they have a great and compassionate groomer who has worked there for years and knows her stuff! She loves seeing my baby when I bring her in. I recommend this clinic to all my friends because I know that everyone cares so much. They even have adoptions which tells me that the owner is really compassionate about animals. I wouldn't trust my cats in the hands of anyone else!

I boarded my pet there for a week while on vacation. When I picked her up she was not well. She got so sick and I rushed her to my local vet. She had picked up a virus/bug from the kennel. It took her almost another week to recover with medication. NEVER AGAIN

I love this hospital, they treat my pets well when they board and the staff is very friendly, I have always had a pleasant experience . the staff is very knowledgable and take the time to explain things without just saying heres your bill! I would highly reccomed this hospital to anyone that loves their pets and treats them like part of the family.

Great staff and doctor. My cats love boarding there.

All employees of the hospital are wonderfull! Its the owner that bothers me. He is all about money and not the care of animals excpept his own!! Ive seen behind the doors. Thank god for the loving staff. If not for them, no animal would desirve to go there. Please take in to consideration before going, that they OVERCHARGE, RATKE IS RUDE AND HAS NO BEDSIDE MANNERS, AND THEY WILL DOUBLE BOARD ANIMALS IN KENNELS without your knowledge! (only when told to do so by ratke) They do help with golden rescue and a few other orgs but only for the money. If the rescue groups are running low on funds, they wont be seen untill their accounts are in a "good" standings. HELLO!! Its called a rescue group!! Please take time and investigate your animal care facility. Just because they have been around for a long time doesnt mean that they are the best! It just means they know alot of people and have alot of pull!!

Polite and caring. The way a vet should be. Its not just about the money with theses guys. Good service and always with a smile.